Return & Refund Policy for Collectible Goods

Last updated:  4/1/2026

At OmniSource Games, we take pride in providing high-quality collectible items that meet our customers’ expectations for authenticity and condition. Because collectibles often hold unique, limited, or irreplaceable value, our return and refund policy ensures fairness while preserving the integrity of every item we sell.

Eligibility for Returns

We accept returns only under the following conditions:

• The item arrived damaged during shipping or significantly different from its description or listing photos.

• The return request is made within [7–14 days] of delivery (depending on your preferred policy).

• The item is returned in the same condition as delivered, with all original documentation, certificates, packaging, and protective cases intact.

Please note:
Due to the nature and uniqueness of collectibles, we do not generally accept returns based on buyer’s remorse or a change of mind.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Custom or commissioned pieces

• Graded cards, comics, or collectibles that have been unsealed or tampered with

• Authentication certificates once detached or altered

• Items sold “as-is” or marked “final sale” at checkout

Reporting a Problem

If your order arrives damaged or incorrect:

1. Contact us within [X days, e.g., 3 business days] of receiving the item at [support email or contact form link].

2. Include your order number, a brief description of the issue, and clear photos of the item and packaging.

3. Our team will review the claim and respond within [2–3 business days] with next steps.

Return Shipping

• If your return is approved, we’ll provide a return authorization number (RMA) and return shipping instructions.

• Do not send items back without authorization, as we cannot guarantee a refund.

• In most cases:

  • We cover return shipping for items damaged or misdescribed.

  • The buyer covers return costs for all other approved returns.

Refunds

• Upon receiving and inspecting your returned item, we’ll notify you about the approval or rejection of your refund.

• Approved refunds will be issued via your original payment method within [5–10 business days].

• Depending on your bank or card provider, processing times may vary.

For partial refunds (e.g., items returned with missing packaging or minor damage), a restocking fee of up to [10–20]% may apply.

Exchanges

Because collectibles are often one-of-a-kind, we typically cannot offer direct exchanges. If a replacement is available, we’ll notify you as part of your claim resolution.

Authenticity and Disputes

• All items are verified for authenticity prior to sale.

• Claims of inauthenticity must be supported by official documentation from a recognized authentication service.

• Disputes will be handled in accordance with applicable consumer laws and fair business practices.

Contact Us

Questions about this policy or your order?
Reach us at: www.omni.source.games@gmail.com
📧 1-774-319-5099
📦 Returns Department: 875 State Rd Suite 12, Westport, MA, 02790